Frequently Asked Questions
Everything you need to know about our thick glass products and services.
How do you ensure glassware doesn't break during shipping?
We specialize in 'over-packing.' Every item is wrapped in multiple layers of heavy-duty bubble wrap and secured in reinforced boxes to ensure it arrives in one piece, regardless of how the carrier handles it.
What is the 'Thick Ass Glass' quality standard?
Our products are manufactured using high-quality borosilicate glass, specifically designed with increased wall thickness to provide superior durability and heat resistance compared to standard glass products.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location, and tracking information is provided as soon as your label is printed.
What is your return policy for damaged items?
If your item arrives damaged, please take photos of the broken item and the packaging immediately. Contact our support team within 48 hours of delivery, and we will send a replacement at no extra cost.
Do you offer discreet packaging?
Yes. All orders are shipped in plain, unmarked boxes with a generic return address to ensure your privacy and the security of your package.
Can I cancel or change my order after it's placed?
Because we strive for fast shipping, orders enter our fulfillment process quickly. Please contact us within 1 hour of placement for any changes; once an order has been processed by our warehouse, we cannot make modifications.