Returns & Exchanges

At Thick Ass Glass, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused items in their original packaging. Please note that for safety and hygiene reasons, any item that has been used cannot be returned or exchanged under any circumstances.

1

Verify Eligibility

Ensure your item is in brand new, unused condition and within the 30-day delivery window to qualify for a return or exchange.

2

Initiate Request

Contact our support team with your order number and photos of the unused product to receive a Return Merchandise Authorization (RMA) number.

3

Package Securely

Carefully pack your items using the original heavy-duty padding to prevent breakage during transit, as damaged returns cannot be processed.

4

Ship and Refund

Affix the provided shipping label and drop the package at the designated carrier; your refund or store credit will be issued once the inspection is complete.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing